Hotel Cumbres Lastarria

The important things are this: 1)This hotel is located on a nice street with lots of locals and tourists walking up and down it. It felt safe. There are TONS of good food options, coffee shops and ice cream shops along this street. There are street vendors but not as many "shops". It is a charming street (not a busy street) mostly pedestrian traffic, but also our Uber could pick us up right outside the door. The hotel is also located about 1.5 blocks from the Catholic University (red line) subway stop.2)This hotel was CLEAN with BEAUTIFUL spaces. The breakfast was GOOD (not average, not fantastic-but the best of four hotels during our stay.)3)The front desk is bi-lingual and extremely helpful with anything you'd like to ask.We appreciated their professionally and kindness. We had a late international flight (midnight) back to the States, and they held our luggage, we could use the hotel facilities including the pool and the small changing room/shower in the gym for the rest of the day. This was really helpful. Several of the guests hung out at the lovely rooftop pool awaiting our flights. Also our room came with two free bottles of water in the in-room refrigerator.4) Comfortable bed and multiple types of pillows, two working elevators-very quick wait time- and nice hot water in an overhead rain shower.

Staff so helpful and friendly. When we arrived by cab the driver did not accept credit cards. Our mistake not to ask when we got in. We hadn't had time to get Chilean pesos yet. The hotel valet, Jorge, paid the driver for us. Outstanding service. He was so nice. Always had a big smile. Location was close to great restaurants and bars. A daily craft market was set up in front of the hotel and added a festive air. Breakfast had a good selection with many healthy options. Outside bar seating was pleasant. Close walk to many sights and the metro. Only negative was in Room 702 there was a loud fan that ran from 0600 to 2200. This was because the room was directly below the restaurant. We stayed in this hotel earlier in March, but in a different room and this was not an issue. Overall it was an excellent stay.

The hotel location was perfect - centrally located, close to the metro, and right in the heart of Lastarria. It is walking distance to some of Chile's best restaurants. You can also take the metro to other neighborhoods very easily. Since our room faced the street (with all the merchants and peddlers) I was worried that they would keep me up all night but was pleasantly surprised that I didn't hear hardly any outside noise. The room itself was comfortable with all the amenities you could need, including a fancy water filter for different temp water for drinking. The beds were very comfortable and the towels were soft & large. I found the cleaning staff to be very thorough & efficient every time they cleaned. The hotel has a lovely rooftop pool overlooking San Cristobal Hill that was perfect for relaxing in the shade during the heat of the day. The front desk staff greets you warmly upon every interaction. Usually there is someone holding the large doors open for you. Overall, it was a lovely stay and I highly recommend the hotel.

Staff were friendly and accommodating before arrival and while there. We arrived early and they held our bags and gave us a place to change and freshen up. Nice little bar area with snacks. Food was ok- ours was cold when served.

We had a problem with a city tour which we'd booked well in advance. The staff were extremely helpful in contacting the company and getting this resolved for us. We would never have been able to do this ourselves.